Camelot Facts
Here are some facts about the National Lottery Organiser, Camelot.
The telephone helpline receives over 4 million telephone calls per year.
Camelot received 10,000 letters per year, 99% are replied within 5 days.
A team of skilled advisors will look after major winners.
Over 40,000 postal claims are received each year.
99% of normal claims are paid within 5 working days. Whilst 96% of claims requiring investigation are resolved within 20 working days.
A subscription service is available and to allow players to play either 26, 52, or 104 weeks in advance. Prize cheques are automatically produced and sent to winner within 7 days
There are 10 centres located in Belfast, Glasgow, Sunderland, Leeds, Liverpool, Birmingham, Cardiff, Exeter, Reigate and London (Trafalgar Square). None of the regional centres carry cash and payout is by cheque.
There are over 36,000 National Lottery retailers in the UK.
93% of the population live or work within a couple of miles of a lottery outlet.
70% of National Lottery outlets are independently owned.
The retailer hotline handles an average of 18,000 calls per week.
90% of all calls received at the retailers hotline are answered within 20 seconds.
89% of all calls received at the retailers hotline are resolved by the end of the first phone call.
Source: Camelot Newsroom